Porter Airlines Review: A Comprehensive Look at the Pros and Cons of Flying with Porter

Porter Airlines is a Canadian regional airline that has been around since 2006, offering flights to various destinations across Canada and the United States. With its main hub located at Billy Bishop Toronto City Airport, Porter Airlines has built a reputation for its quality service and unique offerings, such as free snacks and drinks onboard.

For those considering flying with Porter Airlines, it’s important to know what to expect from the flight experience, aircraft and fleet, destinations and routes, customer service, and travel policies. This article will provide a comprehensive review of Porter Airlines, including its in-flight amenities, comparisons with other airlines, and how it has adapted to the challenges of travel during the COVID-19 pandemic.

Key Takeaways

• Porter Airlines is a Canadian regional airline that offers flights to various destinations across Canada and the United States, with a focus on quality service and unique offerings.
• This article provides a comprehensive review of Porter Airlines, including its flight experience, aircraft and fleet, destinations and routes, customer service, and travel policies.
• The article also covers Porter Airlines’ in-flight amenities, comparisons with other airlines, and how it has adapted to the challenges of travel during the COVID-19 pandemic.

About Porter Airlines

Porter Airlines is a Canadian regional airline that started operations in 2006. Its headquarters are located in Billy Bishop Toronto City Airport, which is the airline’s primary hub. Porter Airlines operates flights to destinations across Canada and the United States, with a focus on business travelers.

Porter Airlines is known for its unique customer experience, which includes complimentary snacks and beverages, free Wi-Fi, and lounge access for all passengers. The airline also offers a premium service called Porter Priority, which includes additional benefits such as priority check-in, boarding, and baggage handling.

As a regional carrier, Porter Airlines operates a fleet of Bombardier Q400 turboprop aircraft, which are designed for short-haul flights. These aircraft are known for their fuel efficiency and low noise levels, making them a popular choice for regional airlines.

Despite its relatively small size, Porter Airlines has received numerous awards and accolades for its customer service, including being named the Best Regional Airline in North America by Skytrax in 2017.

Overall, Porter Airlines is a reliable and customer-focused airline that provides a unique travel experience for its passengers.

Flight Experience

Porter Airlines offers a comfortable and pleasant flight experience for passengers. The cabin is clean and well-maintained, with ample legroom in economy class seats. The flight attendants are friendly and attentive, providing excellent service throughout the flight.

Passengers are offered complimentary snacks and beverages, including beer and wine. The snack selection includes a variety of options, such as chips, cookies, and granola bars. For those who prefer a more substantial meal, there are also meal options available for purchase.

Boarding and takeoff are efficient and well-organized, with clear instructions provided by the flight attendants. The flight time is typically smooth and uneventful, with minimal turbulence.

During the flight, passengers can enjoy a range of in-flight entertainment options, including movies, TV shows, and music. The entertainment system is easy to use and offers a good selection of content.

Overall, the flight experience with Porter Airlines is enjoyable and hassle-free. Passengers can expect excellent service, comfortable seats, and a good selection of snacks and beverages.

Aircraft and Fleet

Porter Airlines operates a fleet of Embraer E-195 and Bombardier Q400 aircraft. The airline has a total of 29 aircraft, with 18 Embraer E-195 and 11 Bombardier Q400 planes. The Embraer E-195 is a narrow-body, medium-range jet airliner, while the Bombardier Q400 is a twin-engine, turboprop aircraft.

The Embraer E-195 is equipped with 120 seats, while the Bombardier Q400 has a seating capacity of 74 passengers. Both aircraft offer a comfortable and spacious cabin with ample legroom and overhead storage space. The seats are arranged in a 2-2 configuration, providing passengers with an enjoyable flying experience.

Porter Airlines’ fleet is relatively small compared to other major airlines. However, this allows the airline to focus on providing high-quality service to its passengers. The airline’s smaller fleet also allows it to operate more efficiently and cost-effectively.

Overall, Porter Airlines’ fleet is well-maintained and provides a comfortable flying experience for passengers. The airline’s focus on quality service and efficiency is reflected in its choice of aircraft and fleet size.

Destinations and Routes

Porter Airlines operates flights to various destinations in Canada and the United States. Its hub is located at Billy Bishop Toronto City Airport, which is conveniently located downtown Toronto.

From Toronto, Porter Airlines offers flights to several Canadian destinations, including Halifax, Montreal, Ottawa, Quebec City, St. John’s, Thunder Bay, and Windsor. It also operates flights to several US destinations, such as Boston, Chicago, Myrtle Beach, Newark, and Washington.

Porter Airlines also offers short flights to the Toronto Islands, which is a popular destination for tourists and locals alike. The airline operates several flights a day to the islands, providing easy access to beaches, parks, and other attractions.

In addition to its main hub in Toronto, Porter Airlines also operates flights from other Canadian cities, including Vancouver and Calgary. These flights provide easy connections to Toronto and other destinations in Canada and the United States.

Overall, Porter Airlines offers a wide range of destinations and routes, making it a convenient option for travelers looking to fly to various cities in Canada and the United States.

Customer Service

Porter Airlines is known for providing excellent customer service to its passengers. The airline’s agents are highly trained and knowledgeable, which makes the booking process a breeze. They are always available to answer any questions or concerns that passengers may have.

If a passenger needs to make changes to their reservation, Porter Airlines’ customer service is available 24/7 to assist them. The airline offers a flexible refund policy, which allows passengers to cancel their reservation and receive a full refund within 24 hours of booking. If a passenger needs to cancel their reservation after 24 hours, they may be eligible for a voucher that can be used towards a future flight.

Porter Airlines’ ticket prices are competitive, and the airline offers various fare classes to suit different budgets. Passengers can choose to upgrade to a higher fare class if they need additional flexibility or amenities.

Overall, Porter Airlines’ customer service is top-notch, and passengers can expect a comfortable and stress-free travel experience.

Travel Policies

Porter Airlines has a set of travel policies that passengers must adhere to when flying with the airline. These policies cover various aspects of travel, including check-in, boarding pass, and upgrade.

Check-in Policy

Passengers flying with Porter Airlines are required to check-in at least 60 minutes before the scheduled departure time. Failure to check-in within this time may result in the passenger being denied boarding. Passengers can check-in online, using the Porter Airlines mobile app, or at the airport check-in counter.

Boarding Pass Policy

Passengers are required to present a valid boarding pass to board their flight. Passengers can obtain their boarding pass by checking in online, using the mobile app, or at the airport check-in counter. Passengers are advised to print their boarding pass or save it on their mobile device for easy access.

Upgrade Policy

Porter Airlines offers passengers the option to upgrade their seat to a higher class, subject to availability. Passengers can request an upgrade at the airport check-in counter or at the gate. The cost of the upgrade will depend on the availability of seats and the class of the upgrade.

In summary, Porter Airlines has a set of travel policies that passengers must adhere to when flying with the airline. Passengers are required to check-in at least 60 minutes before the scheduled departure time, present a valid boarding pass, and can request an upgrade subject to availability.

Billy Bishop Toronto City Airport

Billy Bishop Toronto City Airport is a regional airport located on Toronto Island. It is owned by PortsToronto and is named after World War I flying ace and Victoria Cross recipient Billy Bishop. The airport is primarily used for regional flights and serves as a hub for Porter Airlines.

Passengers flying through Billy Bishop Toronto City Airport can expect a comfortable and convenient experience. The airport offers a variety of amenities, including restaurants, cafes, and shops. There is also free Wi-Fi throughout the terminal.

One of the unique features of Billy Bishop Toronto City Airport is its location on Toronto Island. Passengers can take a short ferry ride from the mainland to reach the airport. This adds an extra level of excitement to the travel experience and provides stunning views of the Toronto skyline.

Overall, Billy Bishop Toronto City Airport is a great option for regional travel. Its convenient location, comfortable amenities, and unique ferry ride make it a memorable part of any trip.

In-Flight Amenities

Porter Airlines offers a range of in-flight amenities to help passengers have a comfortable and enjoyable journey. From free snacks to premium seats, the airline has something for everyone.

Passengers can enjoy complimentary light snacks and beverages, including coffee, tea, and soft drinks. The airline also offers re, an in-flight magazine that provides interesting articles and information about destinations, food, and culture.

For those who want to relax before their flight, Porter Airlines provides access to the Porter Lounge. This comfortable and stylish lounge offers complimentary snacks and beverages, free Wi-Fi, and a quiet space to work or relax.

Passengers who choose to upgrade to premium seats can enjoy extra legroom, priority boarding, and a more comfortable flight experience. The airline also provides glassware and wine for passengers in premium seats.

Porter Airlines takes care to ensure that lavatories are clean and well-maintained throughout the flight. The overhead bins are spacious, allowing passengers to store their carry-on luggage easily.

The airline also offers shortbread cookies, a popular treat that many passengers look forward to during their flight. Fares are competitive, and the airline offers a range of options to suit different budgets and travel needs.

Overall, Porter Airlines provides a comfortable and enjoyable in-flight experience for its passengers. Wanting to head to Hawaii? Take a look at this post do you need a passport to go to Hawaii? 

Comparisons with Other Airlines

When it comes to comparing Porter Airlines with other airlines, there are several factors to consider. Here are some of the key comparisons with other airlines:

Air Canada

Air Canada is one of the largest airlines in Canada, and it has a much wider range of destinations than Porter Airlines. Air Canada is also a member of the Star Alliance, which means that passengers can earn and redeem miles on a wide range of airlines. However, Porter Airlines offers a more personalized experience, with free snacks and drinks, and a comfortable lounge for passengers.

WestJet

WestJet is another Canadian airline that offers a wider range of destinations than Porter Airlines. However, WestJet does not offer the same level of service as Porter Airlines, with no free snacks or drinks, and no lounge for passengers. Porter Airlines also offers a more convenient location, with its hub at Billy Bishop Toronto City Airport, which is located in downtown Toronto.

United States Airlines

When it comes to flying to the United States, Porter Airlines offers a more convenient and hassle-free experience than many other airlines. Passengers can clear US customs and immigration in Toronto before boarding their flight, which means that they can avoid long lines and delays when they arrive in the US. This is a unique feature that is not offered by many other airlines.

Qatar Airways

Qatar Airways is a global airline that offers a wide range of destinations around the world. While Porter Airlines cannot compete with the range of destinations offered by Qatar Airways, it does offer a more personalized experience, with free snacks and drinks, and a comfortable lounge for passengers. Qatar Airways also offers a more luxurious experience, with its award-winning business class and first class cabins.

Icelandair

Icelandair is another airline that offers a unique experience for passengers, with a stopover in Iceland on the way to Europe. While Porter Airlines cannot compete with the range of destinations offered by Icelandair, it does offer a more convenient location, with its hub at Billy Bishop Toronto City Airport, which is located in downtown Toronto. Porter Airlines also offers a more personalized experience, with free snacks and drinks, and a comfortable lounge for passengers.

JetBlue

JetBlue is a low-cost airline that offers a range of destinations in the United States and the Caribbean. While JetBlue offers a similar level of service to Porter Airlines, with free snacks and drinks, it does not offer the same level of convenience, with its hub at John F. Kennedy International Airport in New York. Porter Airlines offers a more convenient location, with its hub at Billy Bishop Toronto City Airport, which is located in downtown Toronto.

Porter Airlines During Covid

Porter Airlines, like many other airlines, has had to make significant adjustments to its operations in response to the Covid-19 pandemic. The airline has implemented a range of measures to protect the health and safety of both passengers and employees.

One of the most notable changes that Porter Airlines has made is the requirement for all passengers to wear masks or face coverings while on board. The airline has also implemented enhanced cleaning procedures, including the use of hospital-grade disinfectants and electrostatic sprayers to sanitize the aircraft before each flight.

In addition, Porter Airlines has adjusted its seating arrangements to ensure physical distancing between passengers. The airline is currently blocking the middle seat on all flights, and passengers are seated in a way that maximizes the distance between them.

Porter Airlines has also made changes to its in-flight service. The airline has suspended its food and beverage service to minimize contact between passengers and flight attendants. However, passengers are still able to bring their own food and non-alcoholic beverages on board.

Overall, Porter Airlines has taken a proactive approach to protecting the health and safety of its passengers and employees during the Covid-19 pandemic. The airline’s measures have been well-received by passengers, and have helped to ensure that travel remains safe and comfortable during these challenging times.

Other Travel Options

While Porter Airlines offers a convenient and comfortable way to travel, there are other options available for those looking to get around. Depending on one’s preferences and circumstances, alternative travel options may be worth considering.

One option is taking a bus. Bus travel can be affordable and can offer a scenic route for those who enjoy looking out the window. However, it can also be slower and less comfortable than flying or taking a train. Additionally, some areas may not have extensive bus routes, limiting the destinations one can reach.

Another option is taking a train. Train travel can be a luxurious and comfortable way to get around, with amenities such as dining cars and sleeper cabins. However, it can also be more expensive than other modes of travel and may not have as many routes or destinations available.

For those looking to take a vacation, there are numerous options available depending on one’s interests. Popular choices include beach resorts, mountain retreats, and city getaways. It’s important to research and plan ahead to ensure the best experience possible.

Weather conditions can also play a role in travel decisions. While Porter Airlines and other airlines strive to maintain schedules even during inclement weather, it’s important to keep in mind that flights can be delayed or canceled due to safety concerns. In these cases, it’s important to have a backup plan or to be flexible with travel dates.

Finally, it’s important to keep an eye on storm warnings and advisories, particularly during hurricane season. Travel plans may need to be adjusted or canceled in order to ensure safety. It’s always best to stay informed and prepared in case of any unexpected weather events.

Frequently Asked Questions

What are some popular destinations served by Porter Airlines?

Porter Airlines offers flights to several popular destinations in Canada and the United States, including Toronto, Ottawa, Montreal, Halifax, Boston, New York, and Chicago.

What are some common complaints about Porter Airlines?

Some customers have complained about the airline’s baggage policy, stating that the fees for checked bags are too high. Others have mentioned that the airline’s flight schedules can be unreliable, resulting in delays or cancellations.

What do people say about Porter Airlines on TripAdvisor?

Overall, Porter Airlines has received positive reviews on TripAdvisor, with many customers praising the airline’s friendly staff and comfortable seating. Some reviewers have mentioned that the airline’s complimentary snacks and drinks are a nice touch.

What are people saying about Porter Airlines on Reddit in 2023?

In 2023, many Reddit users have mentioned that they appreciate Porter Airlines’ competitive pricing and convenient flight schedules. Some users have also mentioned that the airline’s customer service is excellent.

How does Porter Airlines compare to Spirit Airlines?

Porter Airlines and Spirit Airlines are two very different airlines, with Porter Airlines offering a more upscale and comfortable experience. While Spirit Airlines is known for its low fares, it also charges for many additional services that are included with Porter Airlines.

What are some positive aspects of flying with Porter Airlines?

Some of the positive aspects of flying with Porter Airlines include the airline’s comfortable seating, complimentary snacks and drinks, and convenient flight schedules. Additionally, the airline’s friendly and helpful staff have received praise from many customers.